Privacy Policy.
Effective from 1 March 2026
Last updated: 12 March 2026
Applies to the Top Knits website, enquiries, quotations, orders, customer communications and related business records.
Table of Contents
- 1. Scope and interpretation
- 2. Who controls your personal data
- 3. Website intended for adults (18+)
- 4. What information we collect
- 5. How we process your information
- 6. Legal bases for processing
- 7. When and with whom we share your information
- 8. Cookies and tracking technologies
- 9. International transfers
- 10. How long we keep your information
- 11. How we keep your information safe
- 12. Your privacy rights
- 13. Updates to this policy
- 14. Contact us
1. Scope and interpretation
This Privacy Policy explains how Top Knits Ltd (“Top Knits”, “we”, “us”, “our”) collects, uses, stores, shares and otherwise processes personal data in connection with our website, enquiries, quotations, orders, delivery arrangements and related business communications.
This policy applies to website visitors, prospective customers, business contacts, customers, supplier contacts and other persons who communicate with us or whose personal data is provided to us in connection with our services.
This document should be read together with our Terms & Conditions, Cookies Policy and Disclaimer. Terms used in those documents have the same meaning here unless the context requires otherwise.
2. Who controls your personal data
Top Knits Ltd is the controller of the personal data covered by this policy. The company name, business registration number and principal address are shown on the website.
For privacy or data protection requests, please contact privacy@topknitsltd.com. For legal or policy matters, please contact legal@topknitsltd.com.
3. Website intended for adults (18+)
Our website and services are intended for persons aged 18 years and above. We do not knowingly collect personal data from minors.
If we become aware that personal data relating to a person under 18 has been provided to us without appropriate authority, we may delete it or take other appropriate action.
4. What information we collect
We collect personal data that you or your organisation provide directly to us, and limited technical information collected automatically when you use the website.
- Identity and contact details, such as your name, company name, job title, email address, telephone number, WhatsApp details, billing address, shipping address and contact preferences.
- Enquiry and quote information, including requested garments, quantities, sizes, specifications, logos, artwork, deadlines, delivery location and communications about the requested order.
- Order and transaction information, such as invoice details, payment status, bank transfer references, shipping instructions, pickup arrangements and records of approvals or changes.
- Files and materials you submit, including logos, artwork, brand guidelines, designs, specifications, sample comments and production instructions.
- Technical information, such as IP address, browser type, device type, operating system, pages visited, approximate location inferred from IP, timestamps and server/security logs.
5. How we process your information
We process personal data only for legitimate business purposes connected to our website and services.
- To respond to enquiries and prepare quotations or estimates.
- To review requested specifications and prepare mock-ups, proofs, samples or production plans.
- To communicate with you about our services, quotes, approvals, orders, lead times, delivery arrangements and pickup arrangements.
- To administer and perform contracts, including fulfilment, delivery, defect handling and claim review.
- To issue invoices, receive and record payments and maintain accounting records.
- To keep the website secure, prevent fraud or misuse and maintain internal records.
- To measure how many people contact us through the website and understand which pages or actions generate enquiries.
6. Legal bases for processing
We process personal data on one or more of the following grounds, depending on the context:
- To take steps at your request before entering into a contract, for example when you request a quote or send us specifications.
- To perform a contract or order once accepted.
- For our legitimate business interests, provided those interests are not overridden by applicable legal rights.
- To comply with legal obligations, including accounting, tax, fraud prevention or regulatory obligations.
- Where applicable, on the basis of consent, for example where law requires consent for non-essential cookies or marketing communications.
7. When and with whom we share your information
We do not sell your personal data. We may disclose personal data only where reasonably necessary for our business operations, service performance or legal compliance.
- Netlify, as our website hosting provider, for hosting, delivery, security and related technical logs.
- Google Workspace, as our email and collaboration provider, for email communications and related business record handling.
- Banks or payment intermediaries, to process and reconcile bank transfer payments.
- Shipping, courier or logistics providers, for dispatch, transport, customs documentation and delivery support.
- Professional advisers such as lawyers, accountants or auditors, where necessary.
- Authorities, regulators, courts or enforcement bodies where required by law or necessary to protect our legal rights.
8. Cookies and tracking technologies
We aim to keep cookies and tracking technologies to a minimum. We use essential technologies necessary for website functionality, security and basic performance.
The website uses Google Analytics (GA4) and certain other analytics tools for the purpose of measuring website-generated contacts, including enquiry submissions, contact actions, and related internal lead indicators. Such use is intended to remain limited and proportionate, without deploying unnecessary tracking technologies.
Where non-essential cookies or similar technologies are introduced in the future, we will update this policy and, where required, request consent.
9. International transfers
We are established in Mauritius and may process or store information in Mauritius and, where relevant, in other jurisdictions through our service providers or in connection with international sales.
Where personal data is transferred internationally, we take reasonable measures to protect it, including limiting access, using reputable providers and applying contractual or organisational safeguards where appropriate.
10. How long we keep your information
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
- Website enquiries and quote records: generally up to 36 months after the last meaningful contact, unless needed longer for follow-up, dispute or re-order history.
- Customer, order, invoice and payment records: generally for at least 7 years or such other period as may be required by applicable accounting or tax rules.
- Artwork, specifications and production files: for as long as reasonably needed for the relevant order and any likely re-orders, unless deletion is requested and we have no overriding legal or operational need to keep them.
- Technical and security logs: for as long as reasonably required for security, diagnostics and website administration.
11. How we keep your information safe
We use reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or misuse. These measures may include controlled access, secure systems, limited staff access and careful use of service providers.
No method of transmission over the internet or method of storage is completely secure. Although we work to protect information, we cannot guarantee absolute security.
12. Your privacy rights
Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate data, deletion, restriction of processing, objection to certain processing and, where applicable, data portability.
You may also withdraw consent where we rely on consent, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any privacy rights, please contact privacy@topknitsltd.com. We may ask for information reasonably necessary to verify your identity before acting on a request.
If you believe your personal data has been handled unlawfully, you may also have the right to complain to the relevant supervisory or regulatory authority in the jurisdiction that applies to you.
13. Updates to this policy
This Privacy Policy is effective from 1 March 2026 and was last updated on 12 March 2026.
We may amend this policy from time to time to reflect legal, operational or website changes. The updated version will show the latest update date. Where appropriate, changes may also be highlighted on the website.
14. Contact us
For privacy or data protection requests: privacy@topknitsltd.com
For legal or policy matters: legal@topknitsltd.com
For shipping and delivery questions: shipping@topknitsltd.com
For returns or defect-related correspondence: returns@topknitsltd.com
For quotes: quotes@topknitsltd.com
For sales: sales@topknitsltd.com